Loading the venue
Your venue, running on one live map.

The AI spatial operating system for venue operations.

Every task, inspection, asset, and incident is pinned to the exact spot it happens, so every department works from the same live picture of the property.

Watch the videoSee how it works
Malls venue map

PIN runs the largest venues in North America.

Across every PIN venue
American DreamAmerican Dream
Mall of AmericaMall of America
West Edmonton MallWest Edmonton Mall
Square feet of live operations
Departments actively using PIN
Users across all teams
Pins created
Assets digitally cloned
The problem

Large venues are complex by nature. The tools running them aren't built for it.

Large infrastructure. Multiple departments. Teams spread across shifts. Thousands of operational activities every day, managed through a patchwork of radios, group texts, emails, and spreadsheets.

No shared view of what's happening. No location context. No accountability trail. Leadership is always one status meeting behind.

Work gets lost. Issues go unresolved. And the bigger the venue, the worse it gets.

Radio · Ch 4
"Leak by the food court, anyone copy?"
Group text
which food court?? we have 3
14
Leak – FC?
OPEN
3 versions · 0 fixed
01
01
Disconnected tools

Radios, emails, texts, and spreadsheets, all operating in silos.

Reported 9:42 AM
Wet floor, Level 2
Which Level 2?
02
02
No location context

Work happens somewhere on the property. Most tools have no idea where.

Monday status meetingLast updated
FacilitiesFri 4:10 PM
SecurityThu
Housekeeping"all good"
Guest ServicesNo update
03
03
Zero unified visibility

Leadership relies on status meetings to understand what's actually happening.

How it works

Everything tied to one live, dynamic map.

1
The Map
The map is the foundation.

Every floor, zone, and space. The foundation everything sits on.

2
The Pin
Every piece of work becomes a Pin.

Dropped at the exact spot, assigned to a department, tracked to completion.

3
The Layer
A live operational layer.

As work happens, the map updates in real time for everyone.

4
The System
One platform, every team, every workflow.

Each department works in PIN. Leadership sees it all together.

The Pins lifecycle

From reported to resolved.

Watch one issue move through PIN, start to finish.

Snap a photo of the issue.
It drops on the map where it happened.
Assigned and flagged high priority.
The team coordinates inside the Pin's chat.
Closed out with a photo and time spent.
Snap-to-Pin: AI writes the Pin and routes it.
Nothing is ever lost.

Every closed Pin feeds your data, so PIN surfaces patterns, hotspots, and answers over time.

  • Completion & response data
  • Recurring hotspots
  • Asset health trends
See it in Analytics →
Step 1 of 6

Created

The Pin exists the moment work is spotted. A photo, a location, and an AI-written title.

Snap a photo of the issue.

The Pin

Every Pin is a workplace, not a work order.

Other tools hand you a ticket, then send you to radios, texts, and email to deal with it.

In PIN, everything to close it out lives in the Pin: the details, the location, the chat, the files, the equipment, the people.

Info
Every detail, location, and status the team needs to act.
Location
Pinned to the exact spot on the map, so anyone can find the work and see what else is happening around it.
Chat
A full group chat on every Pin. Updates, photos, and decisions, all logged.
Documents
SOPs, manuals, and files attached right where the work happens.
Equipment
Link the asset and build its history. Every repair and hour of downtime, tracked.
People
Anyone relevant to the work is looped in automatically.
A completed Pin in the PIN app
A Pin chat thread in the PIN app
An assigned Pin with map context in the PIN app
Solutions

One platform for every workflow.

Explore the modules your teams use every day, from work orders to documents.

The System
✓Task Management
✓Service Requests
✓Inspections, Checklists & Procedures
✓Preventive Maintenance
✓Asset Management
✓Inventory Management
✓Incident Management
✓Patrols & Rounds
✓Scheduling
✓Operational Communication
✓Document Management
✓Vendor Management
✓Certificates of Insurance
✓Project Management
✓Analytics
PIN AI

AI that understands your entire operation.

Most AI only sees the one tool it was built into. Because every department, asset, location, document, and Pin lives in PIN, its AI sees all of it at once, connects the dots, and gets smarter as you use it.

✦Pinny, your AI assistant

Ask your property anything.

Pinny reads everything across PIN and answers in plain language, from your own operational data. Like an operations analyst on call around the clock, it explains what's happening, advises on what to do next, and turns the answer into real work.

Pinny sees
PinsAssetsLocationsDocumentsInspectionsIncidentsInventoryProjectsVendors
✦Ask Pinny
Why does the G1 escalator keep going down?
It's flagged as a hotspot. Most of its recent Pins trace back to the handrail drive, its preventive maintenance is overdue, and the warranty still covers the part. Want me to send a Pin to the vendor?
Pin historyPM scheduleWarrantyVendor
Yes, send it.
Ask about your property…→
✦Snap-to-Pin✦Hotspot Detection✦Predictive Maintenance✦Document Intelligence✦Smart Routing✦Language Translation
PIN doesn't just track your operation. It learns from it.
One system, not sixteen

Consolidate your operations stack.

16tools→1platform
✕Today: fragmented & costly

A separate subscription for each one, adding up every month.

CMMS subscription · expensive licenses
Inspection app · another monthly bill
Chat or messaging tool · paid per seat
Inventory software · separate contract
Analytics or BI tool · costly add-on
Radios · no records
Texts & WhatsApp · scattered conversations
Spreadsheets & email · manual, lost in inboxes
Incident reporting software · siloed reports
Guard tour system · separate hardware
COI tracking service · manual follow-ups
Scheduling software · another login
Shared drives · files nobody can find
Project management tool · disconnected from the floor
Tenant request forms · no tracking
Paper logs & clipboards · re-typed later
→
✓With PIN: one platform
PIN

The AI spatial operating system for venue operations.

✓Task Management
✓Service Requests
✓Inspections, Checklists & Procedures
✓Preventive Maintenance
✓Asset Management
✓Inventory Management
✓Incident Management
✓Patrols & Rounds
✓Scheduling
✓Operational Communication
✓Location Management
✓Document Management
✓Vendor Management
✓Tenant Portal
✓Certificates of Insurance
✓Project Management
✦PIN AI built into every module

One platform, one cost. Retire the tools PIN replaces, and connect the ones you keep.

Who it's for

One platform. Every role.

From frontline staff to the boardroom, every role gets the view it needs.

See who it's for →
Built for any venue where complexity is the challenge.
Shopping mallsResortsStadiumsAirportsCasinosConvention centersOffice buildingsHotelsArenasTheme parks
Customers

Trusted where it's hardest.

"At 3.5 million square feet, the hard part isn't the volume of work. It's coordination. PIN is the first system every department actually uses, and I can see the entire property live without waiting for a status meeting."
Bryan Gaus
SVP of Operations, American Dream
"Our patrols, inspections, and incidents used to live in three different places. Now every sweep is logged, every issue is pinned to where it happened, and I have a complete record I can stand behind."
Maria Hamblin
Security Director, American Dream
"My team used to get requests by text and radio, and things slipped. Now everything comes in as a Pin with a photo and the exact location. Half the time they just snap a picture and PIN writes it up for them. They go fix it and close it out."
Ted Alvarez
Housekeeping Manager, American Dream
Get in touch

See PIN at your venue.

Tell us about your property and we'll walk through the workflows that matter most to your teams.