The Operating System
for Large-Scale Venues.
PIN is a map-based operating system built for large-scale venues. Every task, asset, incident, and conversation tied to a live map of your property. One system for every department, every shift, every day.
The Problem
Large venues are complex by nature. The tools running them aren't built for it.
Large footprints. Multiple departments. Teams spread across shifts. Thousands of operational activities every day — managed through a patchwork of radios, group texts, emails, and spreadsheets.
No shared view of what's happening. No location context. No accountability trail. Leadership is always one status meeting behind.
Work gets lost. Issues go unresolved. And the bigger the venue, the worse it gets.
Disconnected tools
Radios, emails, texts, and spreadsheets — all operating in silos.
No location context
Work happens somewhere on the property. Most tools have no idea where.
Zero unified visibility
Leadership relies on status meetings to understand what's actually happening.
How It Works
Everything tied to one live map of your property.
PIN starts with a custom-built map of your venue. Every task, asset, incident, and conversation is anchored to a precise location on that map — giving every department, manager, and executive a shared operational view of the entire property, in real time.
The Map
Your venue, mapped.
PIN builds a custom digital map of your property — every floor, every zone, every space. This becomes the operational foundation everything else is built on.
The Pin
Every issue becomes a Pin.
Anything that needs attention gets dropped on the map as a Pin — at the exact location where the work takes place. Assigned to a department, routed to a team member, tracked to completion.
The Layer
A live operational layer across the entire venue.
As work happens, the map updates in real time. Managers see what's open, what's overdue, and where issues are clustering. Executives see the health of the entire property at a glance.
In Practice
Every Pin. Every conversation. One place.
From the moment a Pin is created to the moment it's cleared — every detail, every update, and every message stays anchored to the work and the location.
Built For Every Level
One platform. Every role.
PIN is designed to be used daily by every department across the venue — from frontline staff in the field to executives in the boardroom. Each level gets exactly what they need.
Frontline Teams
In the field.
Create Pins, complete tasks, respond to incidents, and communicate — all from a mobile-first app tied to the exact location of the work. No paperwork. No radio tag. Just open the app and get it done.
Managers
In control.
Full visibility into every open Pin across your department. Assign and reassign work, track progress, follow active incidents, and hold your team accountable — without chasing anyone down.
Executives
In the picture.
A real-time operational dashboard across the entire property. Completion rates, active incidents, overdue work, and hotspot areas — all visible without a single status meeting.
Command Center
The whole property, at a glance.
A real-time operational view of every Pin, every department, and every space across the venue. Built for managers and executives who need answers, not status meetings.
.png&w=3840&q=75)
The Platform
Every operational workflow. One system.
PIN consolidates the tools and processes large venues rely on to run — replacing fragmented systems with a single connected platform built around your map.
Task Management
Create, assign, and track work across every department — tied to a precise location on the map.
Inspections & Checklists
Automate daily routines, scheduled inspections, and preventive maintenance — with instant task creation when issues are found.
Asset Management
Every asset has a digital profile on the map — maintenance history, schedules, linked inventory, and full operational record.
Incident Management
Dispatch officers, track active incidents, and document everything in real time — from open to cleared.
Operational Communication
All conversations happen in context — within Pins, across teams, or one-on-one. No more lost threads.
Location Management
Every space on the property becomes a data layer — storing documents, activity history, and operational insights.
Analytics
Completion rates, response times, workload by team, and AI-generated hotspot and health reports — your operations turned into actionable intelligence.
Project Management
Multi-department projects with linked tasks, milestones, and centralized progress tracking.
Inventory Management
Track parts, supplies, and materials across the property — with automatic restock alerts when stock falls below threshold.
Scheduling
Build department schedules, assign staff to zones, and surface the right person when assigning work — with break tracking built in.
Tenant & Vendor Portals
Tenants submit requests via a dedicated link or QR code — no account needed. External vendors receive and action Pins directly via email.
Document Management
SOPs, manuals, and files attached directly to locations, assets, and Pins — accessible where the work happens, not buried in a shared drive.
Proven At Scale
Trusted by one of the most complex venues in the world.
American Dream — a 3.5 million square foot entertainment and retail complex — runs its entire operation on PIN. Every department. Every shift. Every day.
0M
Square feet of live operations
0
Departments actively using PIN
0+
Users across all teams
0+
Pins created in the last 12 months
0+
Assets digitally cloned across the property
Before PIN
- Different systems per department
- Manual handoffs via radios, calls, emails, texts
- Work lost or delayed due to unclear ownership
- Status meetings required just to understand progress
After PIN
- All work flows through one system
- Faster response times across departments
- Dramatic reduction in radio chatter, calls, emails, texts
- Real-time visibility replaces status meetings
“At this scale, the biggest challenge isn't volume — it's coordination. We needed a single system that could support every department, not just one team.”
Bryan Gaus
SVP of Operations
“For the first time, we can see the status of work across the entire property without chasing updates. That alone changed how we operate day to day.”
Aileen Alacron
Property Manager
“I used to get requests over text and forget half of them by the time I got there. It was hard to track things. Now everything's on my phone with the exact location. I just go fix it.”
Ted Alvarez
Housekeeping Manager
Who It's For
Built for any venue where complexity is the challenge.
If your property spans significant square footage, runs multiple departments, and relies on large teams to keep operations moving — PIN was built for you. The venue type doesn't matter. The operational complexity does.
Shopping Malls
Resorts & Hotels
Stadiums & Arenas
Airports
Casinos
Convention Centers
Office Complexes
Entertainment Venues
If your team is coordinating work across a large property every day, PIN replaces the chaos with one connected system.
Get In Touch